How Important is it to Streamline Documentation Based on your Business Requirements
- June 28, 2019
- Posted by: admin
- Category: Documentation, Technical Writing
Almost 80% of the 100 crowd think that documentation is just a write-up of how a product works, what product does, and it is way simple to articulate the content. How many times have you come across folks who say, “It doesn’t take much time to write-up and it is the easiest job on earth”, isn’t it? This is a myth and the fact is that documentation is something that connects with the users and needs skilled writers to come up with engaging content. It is the documentation that connects the final product to the audience with well-crafted content and delivers business value. However, it is important to understand that a documentation serves the business purpose only when the content connects with the audience and the business needs. How to do that? Read further.
Every business model is unique and so is the targeted marketplace and audience. In such a case, documentation is required to align with the business module, which drives product success. To drive user base, positive product feedback, retain users, grow revenue, and to outperform business competitors, it is preeminent to streamline documentation. Imagine your business product is around artificial intelligence and is a personal assistant product service. In this case, documentation needs to mainly communicate what a Personal Assistant does and how your business is solving user problems with its exceptional service offerings with Personal Assistant. A skilled Technical Writer who understands both audience and your business model are needed here to well organize this information to the audience.
To streamline documentation with business needs, spend some time to brainstorm what you want the documentation to do for your business. To name a few and to give you some directions to get started on the thinking line, here are a few aspects to look at to streamline documentation:
- Communicate to the audience about the upcoming new features
- Uniqueness in the product that addresses pain points of users
- Efficiency and user-friendly offerings in the product
- How your product is different from the other similar products in the market
- Reduce support calls and improve sales
When you fix your top listings that you want to communicate to the audience with documentation, it is time for mapping the content strategy and building documentation around these business lines.
With exceptional documentation organized around business needs, you are bound to achieve enhanced user experience that is utmost important for any product success. Do not forget to contribute an extra wow factor to your audiences with the documentation that makes users refer documentation instead of reaching out to support teams. Now, get started to examine your product documentation alignment with business needs. Utilize the key points mentioned here to figure out business needs, map the content around your business success, and you are all set to streamline the documentation.